Zepto, like several other quick-commerce and food delivery platforms, has recently introduced new charges, including a 'Cash Handling Fee' for Cash on Delivery (COD) orders. This development is part of a broader trend where online services are adding various new fees to customer bills.
Historically, platforms began with 'platform fees' and later added 'order handling charges' or 'processing fees' for digital payments. The introduction of 'Cash Handling Fees' specifically impacts users who prefer to pay upon delivery.
Key Aspects of New Charges:
- Cash Handling Fee: A new charge applied to Cash on Delivery (COD) orders on Zepto.
- Other Fees: Similar charges seen across various apps include platform fees, order handling fees, and digital payment processing fees.
- Impact: While individual fees may seem small (e.g., ₹3, ₹5, or ₹10), they collectively increase the final order value.
Understanding the Implications:
- Transparency Concerns: These charges are often displayed late in the checkout process, leading to a lack of upfront transparency.
- Payment Method Influence: The 'Cash Handling Fee' may implicitly encourage users to switch to digital payment methods.
What Users Can Do:
- Review Your Bill: Always check the detailed breakdown of charges before completing your payment.
- Provide Feedback: Share your concerns with Zepto customer support or on social media to advocate for clearer pricing policies.
- Consider Alternatives: Explore other platforms that offer more transparent pricing structures.
For more details on Zepto's services, visit Zepto.com.